revdcoaching.ca

from fed up to rev'd up.

Secret Thrifter Experience

Want to know what customers think of your thrift store? Are you doing the things that make me want to donate and become a regular shopper?

The Secret Thrifter Experience will help you discover what impression people have of your store and what barriers you have to converting people to being part of your community.

We will measure and report on 5 key areas:

  1. Donor Experience
  2. Shopping Experience 
  3. Checkout Experience 
  4. Overall Environment 
  5. Customer Service

Secret Worshipper Experience

Want to know how your church feels for outsiders? If it’s truly welcoming?

The Secret Worshipper Experience will help you discover why more new people aren’t sticking around and what “backdoors” they might be leaving through.

We will measure and report on 5 key areas:

  1. First Impressions – From Street to Seat
  2. Hospitality and Guest Services
  3. Ministry Environment
  4. Service Flow
  5. Follow-Up